You may have had an Apple Watch or other Apple device whose screen got broken and replaced with a new one which seemed to be a perfect replacement. However, you find out that you can no longer use Apple Pay’s service on the device.
Well, based on our research, this problem is relatively common with screen replacements.
That said, we’ll discuss a few reasons why Apple Pay is not working after screen replacement and how to fix them.
How to fix Apple pay not working after Screen Replacement
It can be frustrating to solve one problem on your iPhone, and another shows up almost immediately. You won’t be able to access all the features you need to enjoy your device. That said, let’s look at how to fix apple pay not working after screen replacement.
Evaluate your device settings
Check your device settings to find out whether the Apple pay feature is enabled.
If you had disabled Apple pay before changing your screen, there’s no way it would come back to work when your screen is now fixed. Of course, you disabled it and have not enabled it yet.
Therefore, you should ensure that Apple Pay is enabled in your Wallet & Apple Pay settings after the screen placement.
Remove your cards and re-add them back
It’s possible there could be an internal loss in data during the process of getting your screen placement fixed. One way to solve this problem is by Removing your cards on the Apple pay app and re-adding them back.
Here’s how to do this:
- Open the Wallet app on your iPhone.
- Tap on the card that you want to remove.
- Tap on the Remove Card button at the bottom of the screen.
- Confirm that you want to remove the card by tapping Remove.
To re-add your cards again, follow these steps:
- Open the Wallet app on your iPhone.
- Tap on “+” in the top right corner.
- Select “Add Credit or Debit Card.”
- Use your camera to capture your card information or enter it manually.
- Follow the prompts to verify your card and add it to your Wallet.
- Repeat these steps for all the cards you want to use with Apple Pay.
Restart your device and clear the cache (It could just be a virtual error)
We cannot rule out the fact that the problem may not be from your device; rather, it may just be some random error — probably from the server. Therefore, you should also try restarting your device as this often help to fix such issues. And if you still experience the issue after restarting, you should clear your cache and restart your device again.
Make sure the standoff screw is tightened
The NFC in your mobile device must be very close to the contactless reader to work correctly.
Therefore, if the standoff screw is not well-tightened, the device may not be able to communicate with the reader as expected.
And that means you may not be able to use Apple Pay because of that. Therefore, ensure the standoff screw is well-tightened to ensure firm communication.
Make sure the antenna isn’t damaged
Apple Pay uses NFC to communicate with payment terminals through your device’s antenna. If the antenna is damaged, you will not be able to use Apple Pay. This is because the NFC signal will not be able to reach the payment terminal.
Therefore, you need to take your device to where it’ll be examined to know whether the antenna is still intact. If it is, you may have to buy a new device or have to replace it.
Take the device to an Apple pay workshop
It is always best to refer your broken apple device to any Apple workshop for screen replacement and to be examined.
This way, you’ll be able to get the best fit for your device screen — one that doesn’t stop any service from working (apple pay, in this case).
Moreover, they’ll be able to follow the proper guidelines before fixing the screen. For example, checking whether necessary features have been disabled or enabled before replacing the screen.
That is not to say your apple pay service will be disabled if you fix it elsewhere.
However, if you should give it to someone else to fix, they need to transfer the NFC chip. This NFC chip needs to be transferred from the broken screen into the new screen — well secured and firmly glued.
If the chip is not transferred and the broken screen is discarded with the chip, there’s a high chance you won’t get apple pay to work on your device again. That is why you’re advised to take the device to an Apple workshop. They know what to do. This will minimize your risk of damaging other parts.
Tips on what to do before replacing the screen to avoid apple pay from being disabled:
Disable Touch ID and Face ID before beginning the repair:
If you don’t, there’s a chance that the new screen will be unable to properly read your fingerprint or facial features, which could cause Apple Pay to be disabled. Follow these steps to do that:
- On your device, go to Settings > Touch ID & Passcode or Settings > Face ID & Passcode.
- Enter your passcode.
- Scroll down and toggle off the switches next to Use Face ID for Apple Pay and Use Touch ID for Apple Pay.
Now when you try to use Apple Pay, it will ask you to enter your passcode instead of using Face ID or Touch ID. This will make sure that your Apple pay is not disabled after replacing the screen, as you’ll only need to use your passcode instead of a touch ID or face ID.
Back up your device:
Devices can sometimes act funny and make you lose data if there’s any slight mistake in the process of repairing. There’s also a chance that more issues will develop as you fix some. Hence, backing up your iPhone will help restore any lost data after replacing your screen.
Update your software:
Make sure you have the latest iOS version installed on your iPhone. This may help ensure that Apple Pay remains enabled after you replace your screen. Asides from that, it will help you to avoid many unforeseen errors after replacing your screen.
Final Thoughts
In this article, we’ve looked into different ways to fix the apple pay not working issue, which means you can get the service working again as soon as possible. However, ensure that visiting a recognized Apple workshop is the first step you take. That will help you cut down on the repair cost and avoid any other issues.
